SMS & Text Message Terms

A&A Family Pharmacy may send text messages to the mobile number you provide — for example, prescription ready notifications, refill reminders, or follow-up related to a transfer or clinical question — when you have given appropriate consent and when permitted by law, including the Telephone Consumer Protection Act (TCPA) and 10DLC/ carrier requirements for business messaging.

Consent and message types

By providing your mobile number and agreeing to be contacted (including on our Prescription Transfer form or verbally with the pharmacy), you consent to receive transactional and health-care–related messages at that number. Message frequency varies. Standard message and data rates may apply through your carrier.

We do not use text messages to market unrelated products or services from third parties. Any promotional content, if ever sent, will only be with separate express written consent and an easy opt-out, consistent with law.

How to opt out

You may opt out of non-essential marketing texts at any time by replying STOP to a message or telling the pharmacy staff. For clinical and prescription-related notifications that are part of your care, we may continue to use other contact methods (phone, in person) as appropriate under our Notice of Privacy Practices and applicable law.

Protected health information (PHI)

How we use and disclose PHI in any channel — including SMS — is described in our Notice of Privacy Practices. We keep texts limited to the minimum necessary (for example, “Your Rx is ready” with limited detail).

Help and contact

For help, reply HELP if our program supports it, or call (954) 987-5230. Carriers are not liable for delayed or undelivered messages.

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